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How do I report a repair and who is responsible?

Important information about reporting a repair

Your responsibilities may vary depending on whether you are renting a property from Plumlife or you are a homeowner.

 

Customers who rent

Those who rent or rent to buy with Plumlife
  • Your tenancy agreement will tell you what your rights and responsibilities are when it comes to repairs and maintenance of your home
  • Your agreement will clearly set out what your responsibilities are, and that of the the landlord
  • See the responsibilities link below for more information and advice
  • You can use the form below to report a repair

Homeowners

Leaseholders, Shared Owners and Freeholders
  • Your lease agreement will tell you what your rights and responsibilities are when it comes to repairs and maintenance and that of the landlord/freeholder
  • Homeowners are responsible for their own repairs and maintenance to their property. Please check your lease to find more.
  • Homeowners may report issues with communal areas of the building and to exterior communal areas
  • See the Charges, Fees and Maintenance link below for more information and advice
  • You can use the form below to report a repair
Repair Responsibilities and Tips for Renters Maintenance for Homeowners Report a repair on our Customer Portal

Report a repair online

You can report a repair by using the form below, by telephone on 0161 447 5050 or by sending us an email using directory@plumlife.co.uk

Reporting using the Customer Portal

You can now report repairs online using our Customer Portal – this improved service allows you to schedule the appointment, check your repair history and report communal area repairs.

Alternative repairs form